Support

Can't access your HopeZen Guide, missing your confirmation email, or have a question about your order?

We typically reply within 1 business day.

Common issues

Didn't receive your access email? Check spam/promotions folders first, then email us your order ID (from Digistore24) and we'll resend it.
Access key not working? Make sure there are no extra spaces before/after the key. If it still fails, email us — we'll verify your order and send a fresh link.
Want a refund? See our Refund Policy — refunds are processed through Digistore24.
Billing question? Digistore24 processes all payments; charges appear on your statement as "Digistore24.com". Contact them directly for billing-specific issues, or reach out to us and we'll help.